Frequently Asked Questions

When will my order be delivered?

Orders are processed within 2–3 business days (Monday–Friday).
We ship orders from our international partner warehouse network, depending on stock availability.

Typical delivery times for Australia are:

  • Shipping: 5–7 business days
  • Total delivery time: 7–10 business days from the date of your order

You will receive tracking information as soon as your order has been dispatched.

My order is delayed – what should I do?

If your parcel has not arrived after the regular delivery time + 3 additional days, please contact us and we will investigate the delay with the carrier.

Does shipping cost me anything?

No, at Raza Fashion, shipping is always free for all orders within Australia.

Which payment methods can I use?

At Raza Fashion, we offer you secure and convenient payment options. You can choose from:

  • American Express
  • Apple Pay
  • Google Pay
  • Maestro
  • Mastercard
  • Shop Pay
  • UnionPay
  • Visa

Part of my order is missing – what should I do?

For larger orders, your items may be shipped in multiple packages for logistical reasons. In this case, you will usually receive the missing products within 1 to 3 business days after the first package.

If the remaining items do not arrive within this timeframe, contact us for assistance.

The package arrived damaged – what should I do?

If your parcel arrives damaged, please contact us as soon as possible with:

  • your order number
  • clear photos of the damage

We recommend not returning the item until our support team has reviewed your case.
We will resolve damages promptly in line with the Australian Consumer Law.

Did you accidentally order the wrong product or the size doesn't fit?

We do not offer direct exchanges. If you want another size or color, please return your item and order the size or color you want through the website.

Do you have any further questions?

We're here to help.

Store Name: Raza Fashion
Address: 7 Eden Park Drive, Unit 5 Suite #1126, Macquarie Park NSW 2113, Australia

Contact Details

E-mail: info@raza-fashion.com

Response time: 30 minutes - 24 hours

Opening hours:

Monday - Friday: 9:00AM - 6:00PM AEST
Saturday and Sunday: 10:00AM - 4:00PM AEST